Language：English   Publishing type：Research paper (international conference proceedings)  

DOI： 10.1007/978-3-031-92980-9_17

Web of Science

researchmap

Other Link： https://dblp.uni-trier.de/db/conf/hci/hci2025-38.html#KikuchiNTDM25

Publishing type：Research paper (international conference proceedings)   Publisher：AHFE International  

In designing to improve the quality of childcare, it is necessary to empathize with stakeholders in daycare. In the childcare field, there is many context-dependent know-how that only the people in the field can understand. It is essential to involve designers and non-designers in co-designing. The recent development of information and communication technologies (ICT) has allowed the acquisition of in-situ behavioral data, which is defined as “a collection of specific information, referring to data from sensors, self-logging, telemetry, or social networks which capture people’s behaviors and patterns”. Although behavioral data has not been widely used in design, co-designers' behavioral data has the potential to play an important role in supporting co-design by providing a common ground. Developing tools to support reflection uses the field’s data. The materials provide a common understanding of the scene to be considered for reflection. However, selecting which scenes to reflect and post-data collection processing requires huge efforts. Thus, there is a need to automate the scene selection based on data-driven detection of the childcare contexts. As a step towards data-driven co-design workshops, this study aims to clarify the influence of scene extraction methods on reflection by childcare workers. We collected video recordings in a room mainly used for caring for one-year-old children at a nursery in Japan. The videos used for the workshops were recorded in two ways: upon staff’s individual request, namely self-logging, during caring, and automatic scene detection based on the sound levels. One staff member participated in the data collection. As a result, 16 videos were collected, and then the staff selected the two best videos for the workshop. Two videos were excerpted from a video having been captured whole day depending on the sound level. The excerpted videos had the largest sound level during the day.The workshop was conducted with eight childcare workers. The purpose of the session was to discuss daily childcare and how to take care of children and gain new insights. The participants reflected on each video of self-logged daycare scenes, and then on the auto excerpted videos. The reflection includes, for example, what happened, how the staff behaved, how the staff should have acted, and why the staff could or could not act ideally in the videos. The recorded videos were categorized, and the participants’ perceptions were transcribed for analysis. The videos of daycare were categorized into 9 categories based on video content, and brief notes attached to a staff recording request. The quotes related to video-based reflection and possible data for supporting reflection are extracted from the transcript of the workshop. Overall, the results imply that behavioral data and auto-excerpted recorded videos have huge potential to be used for reflection. The next step of this research is to clarify the issue and benefit of using behavioral data for co-design by conducting a workshop among designers and daycare staff to improve the quality of childcare.

DOI： 10.54941/ahfe1006648

researchmap

Language：English   Publishing type：Research paper (scientific journal)  

DOI： 10.1016/j.cexr.2024.100081

Web of Science

researchmap

Language：English   Publishing type：Research paper (international conference proceedings)  

researchmap

Language：English   Publishing type：Research paper (scientific journal)  

researchmap

Language：English   Publishing type：Research paper (scientific journal)  

researchmap

Language：English   Publishing type：Research paper (scientific journal)  

DOI： 10.11184/his.26.1_87

J-GLOBAL

researchmap

Language：English   Publishing type：Research paper (international conference proceedings)  

DOI： 10.1007/978-3-031-59988-0_10

Web of Science

researchmap

Other Link： https://dblp.uni-trier.de/db/conf/hci/hci2024-35.html#YamamotoTN24

Language：English   Publishing type：Research paper (international conference proceedings)  

DOI： 10.1145/3628516.3659398

Web of Science

researchmap

Other Link： https://dblp.uni-trier.de/db/conf/acmidc/idc2024.html#KinnulaNRT24

Language：English   Publishing type：Research paper (international conference proceedings)  

Web of Science

researchmap

Other Link： https://dblp.uni-trier.de/rec/conf/hicss/2024

Language：English   Publishing type：Research paper (international conference proceedings)  

DOI： 10.1145/3613904.3641928

Web of Science

researchmap

Other Link： https://dblp.uni-trier.de/rec/conf/chi/2024

J-GLOBAL

researchmap

J-GLOBAL

researchmap

Language：English   Publishing type：Part of collection (book)  

DOI： 10.1007/978-3-031-35572-1_11

Web of Science

researchmap

Language：English   Publishing type：Part of collection (book)  

DOI： 10.1007/978-3-031-35705-3_19

Web of Science

researchmap

Language：English   Publishing type：Research paper (international conference proceedings)  

DOI： 10.1007/978-3-031-34668-2_20

Web of Science

researchmap

Other Link： https://dblp.uni-trier.de/db/conf/hci/hci2023-26.html#YasuokaMNTH23

Language：English   Publishing type：Research paper (international conference proceedings)  

DOI： 10.1007/978-3-031-34668-2_11

Web of Science

researchmap

Other Link： https://dblp.uni-trier.de/db/conf/hci/hci2023-26.html#YasuokaMNT23

Language：English   Publishing type：Research paper (international conference proceedings)  

DOI： 10.1007/978-3-031-35699-5_18

Web of Science

researchmap

Other Link： https://dblp.uni-trier.de/db/conf/hci/hci2023-20.html#MiyataTNYHS23

Language：English   Publishing type：Research paper (international conference proceedings)  

DOI： 10.1145/3544548.3581383

Web of Science

researchmap

Other Link： https://dblp.uni-trier.de/db/conf/chi/chi2023.html#AkahoriYJNHW23

Language：English   Publishing type：Research paper (international conference proceedings)  

DOI： 10.1007/978-3-031-34668-2_2

Web of Science

researchmap

Other Link： https://dblp.uni-trier.de/db/conf/hci/hci2023-26.html#DingN23

Language：English   Publishing type：Research paper (international conference proceedings)  

DOI： 10.1007/978-3-031-35572-1_19

Web of Science

researchmap

Other Link： https://dblp.uni-trier.de/db/conf/hci/hci2023-4.html#HamaguchiNTYMSAKSN23

Language：English   Publishing type：Research paper (international conference proceedings)  

Web of Science

researchmap

Language：Japanese   Publishing type：Research paper (scientific journal)   Publisher：The Institute of Electronics, Information and Communication Engineers  

This paper proposes novel prediction models for the subjective impressions of meeting participants, based on their head-movement functions. The goal is to estimate the self-rated impression scores on the impression items consisting of `atmosphere,' `enjoyment,' `willingness,' and `concentration,' which were rated every two-minute intervals in the meetings. The prediction model employs Random-Forest regressors that input head-movement function features based on 10 head-movement functions detected with convolutional neural networks using head pose sequences measured in the meeting videos. The experiment results show the models' predictability and reveal the relationship between the impressions and the participants' behaviors.

DOI： 10.14923/transinfj.2021jdp7064

CiNii Research

researchmap

Language：Japanese   Publishing type：Research paper (scientific journal)   Publisher：Human Interface Society  

The purpose of this study is to identify the effect of graphic recording in the co-creative meetings. We conducted experiments comparing with and without graphic recordings in co-creative meetings. Our experiments focused on 3 aspects of graphic recordings: characteristics of the meeting, how the graphics are used and the purpose of their use, and the effect of graphic recording. 16 subjects were divided into 4 groups and held meetings with graphic recordings which were to design new services. We also had meetings without graphic recordings in which 17 groups (68 subjects) participated, and compared the meetings with graphic recordings. Questionnaires and interviews were conducted before and after the meetings. From the detailed analysis of our meetings corpus, we found that graphic recording reduces feelings of “talking time was not enough”. In addition, it was confirmed that the participants felt that graphic recording helped them to form a common understanding by pointing the graphics. In addition, it was found that there is a possibility of creating motivation to participate in the meetings with graphic recordings.

DOI： 10.11184/his.24.1_37

CiNii Research

researchmap

Language：Japanese   Publishing type：Research paper (scientific journal)  

DOI： 10.20729/00216247

CiNii Books

CiNii Research

J-GLOBAL

researchmap

J-GLOBAL

researchmap

J-GLOBAL

researchmap

Publisher：Hawaii International Conference on System Sciences  

DOI： 10.24251/hicss.2021.532

CiNii Research

researchmap

Publishing type：Research paper (international conference proceedings)   Publisher：ACM  

DOI： 10.1145/3462244.3479930

researchmap

Other Link： https://dblp.uni-trier.de/db/conf/icmi/icmi2021.html#OtsuchiINO21

Language：English   Publishing type：Research paper (international conference proceedings)  

DOI： 10.1007/978-3-030-78468-3_41

Web of Science

researchmap

Other Link： https://dblp.uni-trier.de/db/conf/hci/hci2021-3.html#NakataniINTA21

Language：Japanese   Publishing type：Research paper (scientific journal)   Publisher：Japanese Society for the Science of Design  

Living Lab (LL), which is a design methodology to co-create services involving citizens, have been attracting attention. LL requires long-term co-creation with citizens; it is therefore important to clarify the knowledge to effectively promote such co-creation (co-creation knowhow). The purpose of this study is to clarify the co-creation knowhow in LL. In this study, we applied a research approach based on "design practice." We first implemented an LL project for community building in a Disaster Public Housing. Afterwards, through the reflection of the practice, we analyzed co-creation knowhow. As a result, we constructed a model that presents concrete actions (i.e., knowhow) to achieve effective co-creation with citizens. This model can be useful for LL practitioners to plan and operate LL process, because it informs specific actions to be taken.

DOI： 10.11247/jssdj.67.3_19

CiNii Books

CiNii Research

J-GLOBAL

researchmap

Language：Japanese   Publishing type：Research paper (scientific journal)   Publisher：サービス学会  

DOI： 10.24464/jjs.4.2_1

CiNii Research

J-GLOBAL

researchmap

Language：English   Publishing type：Research paper (international conference proceedings)  

DOI： 10.1145/3447526.3472020

Web of Science

J-GLOBAL

researchmap

Other Link： https://dblp.uni-trier.de/db/conf/mhci/mhci2021.html#MiyakeTHN21

Language：English   Publishing type：Research paper (scientific journal)  

DOI： 10.20965/ijat.2020.p0769

Web of Science

J-GLOBAL

researchmap

Language：Japanese   Publishing type：Research paper (scientific journal)   Publisher：サービス学会  

DOI： 10.24464/jjs.4.1_10

CiNii Research

J-GLOBAL

researchmap

Language：Japanese   Publishing type：Research paper (scientific journal)   Publisher：Japanese Cognitive Science Society  

The purpose of this study is to clarify what kind of value mothers place on the picture book reading. After observing a mother-child interaction in picture book reading, we conducted semi-structured interview for mothers who have their child aged in 20 to 26 months. The results from the interview showed that the mothers place on the three values of picture book reading based on their child's reactions. These are : 1) “Values related to child development and growth” such as promoting and understanding child development and growth, 2) “Values related to their child here and now”that children here are in positive state, 3) “Values related to mothers themselves” such as that mothers are satisfied with the reaction of their child. Moreover, the results showed that reading picture book with children has not only merit for children, such as promoting child development, mothers find value for themselves. These findings suggested that mothers who read picture books adjusted their behavior for children to increase these values, which in turn encouraged children to develop.

DOI： 10.11225/cs.2020.006

CiNii Books

CiNii Research

researchmap

Language：Japanese   Publishing type：Research paper (scientific journal)  

<p>Living labs make it possible to create highly aligned service to the users real context of use. However, motivation of the users to participate in the process is not clear. We therefore conducted a field study to understand the meanings of participating in the living lab for the purpose to enhance the value of the living lab. Our study showed that users had derived diverse meanings from the dialogue in the living lab; the living lab enables participants to broaden their perspective, gain self-knowledge, as well as to serve other people to satisfy their need.</p>

researchmap

Language：Japanese   Publishing type：Research paper (scientific journal)  

Designing an attractive new service is a difficult task. Researchers have developed various tools that can help designers become more efficient in the field of the service design. In practice, however, de­signing an attractive service raises unforeseen problems that hinder progress in the project. Actual projects often become delayed or diverted. This paper introduces a case-study that reveals the true progression of a project in the early stage of service design. We adopt the ethnographic approach in observing a project for four months. We particularly focus on the causes of problems that cause delay and diversion of the design iteration. In addition, we develop a novel method and tool to support service design based on insights of the observation result by utilizing human-centered design process. Our tool allows a designer to iteratively design a service concept easily and quickly in the early stage of service design based on a storyboarding. Furthermore, this case study suggested the effectiveness of human-centered design process for developing a novel method to support service design.

researchmap

Language：English   Publishing type：Research paper (international conference proceedings)  

DOI： 10.1007/978-3-319-21783-3_16

Web of Science

researchmap

Language：Japanese   Publishing type：Research paper (scientific journal)   Publisher：The Institute of Electronics, Information and Communication Engineers  

CiNii Books

researchmap

Language：English   Publishing type：Research paper (scientific journal)  

Web of Science

researchmap

Language：Japanese   Publishing type：Research paper (scientific journal)  

J-GLOBAL

researchmap

Language：English   Publishing type：Research paper (international conference proceedings)  

DOI： 10.1109/CultureComputing.2013.24

Web of Science

researchmap

Language：English   Publishing type：Research paper (international conference proceedings)   Publisher：Springer Verlag  

DOI： 10.1007/978-3-642-39209-2_40

Scopus

researchmap

Language：English   Publishing type：Part of collection (book)   Publisher：CRC Press  

DOI： 10.1201/b12315

Scopus

researchmap

Language：English   Publishing type：Research paper (scientific journal)  

Scopus

researchmap

Language：English   Publishing type：Research paper (scientific journal)  

Scopus

researchmap

Language：English   Publishing type：Research paper (international conference proceedings)  

Web of Science

researchmap

Language：Japanese  

CiNii Books

researchmap

Language：Japanese   Publishing type：Research paper (scientific journal)  

ICT機器の普及が進み,家庭内のネットワークに接続される機器間の配線・設定はますます複雑化してきている.これに伴い,ICT機器の配線・設定作業に対してネガティブな心理状態に陥るユーザが少なくない.本研究ではICT機器の配線・設定作業時に生じるネガティブな心理状態の生起プロセスを,インタビュー調査によって明らかにする.またこれを元にして,ネガティブな心理状態生起を抑制するための指針を構築する.

researchmap

Language：Japanese   Publishing type：Research paper (scientific journal)  

<p>User-tests are often conducted at laboratories before bringing a product into the market. It has, however, not been clearly understood to how much extent laboratory-based experiments reflect the behavior of real users. We conducted both laboratory experiments and the field-study in the same conditions, and compared the results. The results showed that the users at the lab tended to try to contend with the problem by themselves, whereas the users in the field turned to others easily. We also found that the rate of the mistakes when connecting the devices together differ between at the lab and in the field because of the environmental differences. However, success rate didn't show any differences.</p>

researchmap

Language：Japanese   Publisher：Japan Ergonomics Society  

DOI： 10.5100/jje.44.Supplement_116

researchmap

J-GLOBAL

researchmap

Language：Japanese  

J-GLOBAL

researchmap

J-GLOBAL

researchmap

Language：Japanese   Publisher：[京都] : ヒューマンインタフェース学会  

CiNii Research

researchmap

Other Link： https://ndlsearch.ndl.go.jp/books/R000000004-I033504905

J-GLOBAL

researchmap

J-GLOBAL

researchmap

J-GLOBAL

researchmap

J-GLOBAL

researchmap

J-GLOBAL

researchmap

J-GLOBAL

researchmap

Language：Japanese   Publisher：[京都] : ヒューマンインタフェース学会  

CiNii Research

researchmap

Other Link： https://ndlsearch.ndl.go.jp/books/R000000004-I033502218

Language：Japanese   Publisher：京都大学大学院文学研究科哲学研究室  

本研究は、日本電信電話株式会社と京都大学による「IOWNにおける全体論的自己観の探究とコミュニケーションおよびWell-beingに与える影響の評価に関する研究」（2020年度）をテーマとする共同研究の成果である。

CiNii Books

CiNii Research

researchmap

Language：Japanese  

CiNii Books

CiNii Research

researchmap

Language：Japanese  

CiNii Books

CiNii Research

researchmap

J-GLOBAL

researchmap

J-GLOBAL

researchmap

J-GLOBAL

researchmap

J-GLOBAL

researchmap

Language：Japanese   Publisher：京都大学大学院文学研究科哲学研究室  

CiNii Books

researchmap

J-GLOBAL

researchmap

Language：Japanese   Publisher：ヒューマンインタフェース学会  

CiNii Books

CiNii Research

researchmap

Language：Japanese   Publisher：ヒューマンインタフェース学会  

CiNii Books

CiNii Research

researchmap

Language：Japanese   Publisher：ヒューマンインタフェース学会  

CiNii Books

CiNii Research

researchmap

Language：Japanese   Publisher：ヒューマンインタフェース学会  

CiNii Books

CiNii Research

researchmap

Language：Japanese   Publisher：ヒューマンインタフェース学会  

CiNii Books

CiNii Research

researchmap

J-GLOBAL

researchmap

J-GLOBAL

researchmap

J-GLOBAL

researchmap

J-GLOBAL

researchmap

Publisher：ScholarSpace  

J-GLOBAL

researchmap

Other Link： https://dblp.uni-trier.de/rec/conf/hicss/2021

Language：Japanese  

CiNii Books

CiNii Research

J-GLOBAL

researchmap

Language：Japanese   Publisher：東京 : 電子情報通信学会  

CiNii Books

CiNii Research

researchmap

Other Link： https://ndlsearch.ndl.go.jp/books/R000000004-I029722471

Language：Japanese   Publisher：[京都] : ヒューマンインタフェース学会  

CiNii Books

CiNii Research

researchmap

Other Link： https://ndlsearch.ndl.go.jp/books/R000000004-I030460655

Language：Japanese   Publisher：[京都] : ヒューマンインタフェース学会  

CiNii Books

CiNii Research

researchmap

Other Link： https://ndlsearch.ndl.go.jp/books/R000000004-I030443951

J-GLOBAL

researchmap

J-GLOBAL

researchmap

J-GLOBAL

researchmap

J-GLOBAL

researchmap

J-GLOBAL

researchmap

J-GLOBAL

researchmap

Language：Japanese  

J-GLOBAL

researchmap

Language：Japanese   Publisher：[京都] : ヒューマンインタフェース学会  

CiNii Books

CiNii Research

researchmap

Other Link： https://ndlsearch.ndl.go.jp/books/R000000004-I030460454

Language：Japanese   Publisher：[京都] : ヒューマンインタフェース学会  

CiNii Books

CiNii Research

researchmap

Other Link： https://ndlsearch.ndl.go.jp/books/R000000004-I030460406

J-GLOBAL

researchmap

J-GLOBAL

researchmap

J-GLOBAL

researchmap

J-GLOBAL

researchmap

Language：Japanese  

researchmap

Language：Japanese  

J-GLOBAL

researchmap

Language：Japanese   Publisher：The Institute of Electronics, Information and Communication Engineers  

To explore the design directions of ICT services for homes, it is essential to avoid negative effects caused by the device location. We therefore conducted mail-in survey and ethnographic interview and found that the location of ICT devices affect two factors. One is whether users do other things when using ICT services at the same time. Another factor is the time length of the usage. We classified their usages patterns depending on these two factors, and fell into three main categories. Based on the categories, we discuss several design directions for encouraging the use of ICT services in domestic environments.

CiNii Books

researchmap

Language：Japanese  

CiNii Books

researchmap

Language：Japanese  

CiNii Books

researchmap

Language：Japanese  

CiNii Books

researchmap

J-GLOBAL

researchmap

J-GLOBAL

researchmap

J-GLOBAL

researchmap

Language：Japanese  

researchmap

Language：Japanese   Publisher：The Institute of Electronics, Information and Communication Engineers  

To observe the use of ICT services and daily lives of the people, we performed a fieldwork using of ethnographic study in two ways. 1) Observers stay with user's home (direct observation). 2) Observers don't stay with user's home, but a video camera is set up in there (indirect observation). We revealed role of ICT for family communication using scenes of family sitting together or eating. We weigh the advantages and disadvantages of two types of observation methods, and offer a combination of two methods aimed at home.

CiNii Books

researchmap

Language：Japanese   Publisher：The Institute of Electronics, Information and Communication Engineers  

To identify user needs and to design new home ICT services from the viewpoint of user-centered design, we study the standpoint of behavior observation and the way to extract the user needs. We conducted ethnographic fieldwork and observed the use of ICT services and daily lives in the home. Then we clanfy the way how much the number and types of collected data effects of insights and needs. And we consider the effective insight and needs to make use of service design based on user requirements.

CiNii Books

researchmap

Language：Japanese  

researchmap

J-GLOBAL

researchmap

Language：Japanese  

researchmap

Language：Japanese  

researchmap

Language：Japanese  

researchmap

Language：Japanese  

CiNii Books

researchmap

Other Link： http://id.nii.ac.jp/1001/00081764/

Language：Japanese  

researchmap

Language：Japanese  

researchmap

Language：Japanese  

CiNii Books

researchmap

Language：Japanese   Publisher：電気通信協会  

CiNii Books

researchmap

Language：Japanese   Publisher：電気通信協会  

CiNii Books

researchmap

Language：Japanese   Publisher：The Institute of Electronics, Information and Communication Engineers  

CiNii Books

researchmap

Language：Japanese  

CiNii Books

researchmap

Language：Japanese  

CiNii Books

researchmap

Other Link： http://id.nii.ac.jp/1001/00070059/

Language：Japanese   Publisher：[信号処理学会]  

CiNii Books

CiNii Research

researchmap

Language：Japanese  

researchmap

Language：Japanese  

CiNii Books

researchmap

Other Link： http://id.nii.ac.jp/1001/00062594/

Language：Japanese   Publisher：The Institute of Electronics, Information and Communication Engineers  

We propose a process model for skill acquisition for the usage of information devices. This is the first step in developing a new method for assisting skill acquisition of novice users. We held interviews to find out how users use information devices, constructed concepts based on protocol data, and drew a diagram which explains the relation between the concepts. The diagram allows to explain the mechanism of the skill stagnation and acquisition. We also discussed the method for assisting skill acquisition of novices.

CiNii Books

researchmap

Language：Japanese   Publisher：The Institute of Electronics, Information and Communication Engineers  

Our purpose is to realize easy navigation to the new product. We have conducted an experiment comparing task-oriented box and object-oriented box. The result suggested the importance of the the position in the hierarchy and categorization of the documents.

CiNii Books

researchmap

J-GLOBAL

researchmap

Language：Japanese   Publisher：Information Processing Society of Japan (IPSJ)  

Our purpose is to organize an environment to help housewives use computers. As a method, we held the user interview to 30 housewives, asked how they learned to use computers and how they use. We also asked how they feel about computers. As a result, we found out that some of them can only rely on their family members when they have troubles using computers, and hold computer anxieties.

CiNii Books

researchmap

Other Link： http://id.nii.ac.jp/1001/00036691/

Language：Japanese   Publisher：日本人間工学会  

DOI： 10.5100/jje.42.329

J-GLOBAL

researchmap

Language：Japanese   Publisher：The Institute of Electronics, Information and Communication Engineers  

CiNii Books

CiNii Research

researchmap

Language：Japanese   Publisher：電気通信協会  

CiNii Books

researchmap

Language：Japanese   Publisher：電子情報通信学会  

CiNii Books

CiNii Research

researchmap

Language：Japanese   Publisher：ヒューマンインタフェース学会  

CiNii Books

CiNii Research

researchmap

Language：Japanese   Publisher：Information Processing Society of Japan (IPSJ)  

Various communications services are emerging with the spread of the broadband network. This is complicating system operation, and call centers are handling a lot more inquiries. Most calls are made by users with little technical skill and the questions are raised often. Unfortunately, such users take a long time to solve even simple problems. A key problem is that the operator has great difficulty in accurately grasping the trouble event and the operating environment of the system. Moreover, it is not easy for novice users to execute the instructions given by the operator. The increased popularity of IP telephones and vision-capable cellular phones suggests that audio and video channels may be used at the same time for problem solving. We examine the effect of visual information on the effectiveness of the collaboration of a novice user and an operator. We observed an audio group and a video group performing the same task and assessed their performances in terms of execution time and the number of utterances.

CiNii Books

CiNii Research

researchmap

Language：Japanese   Publisher：情報処理学会  

CiNii Books

CiNii Research

researchmap

J-GLOBAL

researchmap

J-GLOBAL

researchmap

J-GLOBAL

researchmap

J-GLOBAL

researchmap

J-GLOBAL

researchmap

Language：Japanese   Publisher：情報処理学会  

CiNii Books

CiNii Research

researchmap

Language：Japanese   Publisher：教育システム情報学会  

CiNii Books

CiNii Research

researchmap

Language：Japanese   Publisher：The Institute of Electronics, Information and Communication Engineers  

In this paper, we propose chunk oriented interface for sequential search result of Q&A database and evaluate its effectiveness. The characteristics of this interface are the sequencing method of similar Q&A and emphasized cooccurrence words between neighbor Q&As. As an experimental result, subject group which rated best for proposed interface subjectively, could skip reading roughly but hardly pass over the important QfeA even if the representation of user's search demand was not similar to the target QfeA. On the other hand they passed over the important QfeA frequently for Alphabetical ordered interface for the same situation.

CiNii Books

researchmap

Language：Japanese   Publisher：The Institute of Electronics, Information and Communication Engineers  

In this paper, we focus on a call center which helps customers to solve internet connection problems. We propose a selfservice oriented user support, where the operator explain not only the solution for the problem, but also the mechanism of the system during the call. We conducted an experiment to analyze its effectiveness. The results suggested that our self-service oriented user support would be effective to inexperienced computer users who usually rely on other people to setup the internet.

CiNii Books

researchmap

J-GLOBAL

researchmap